Delta Airlines – New Terminal C Project

Get ready for a transformed experience at Delta’s brand-new Terminal C at LaGuardia Airport (LGA) in New York. The new terminal will be a key part of the transformation of LaGuardia Airport into a safer, more sustainable future for travel. For Delta, Arup is leading the creation of an integrated technology infrastructure that provides a customer-friendly journey, as well as establishes a new benchmark for efficiency, usability, data access, sustainability to terminal operations.

New York’s LaGuardia Airport has long been known for its outdated infrastructure, never-ending construction, unfriendly passenger experience and constant delays. Even the roadways leading to the airport are notorious for their gridlock, presaging the inefficient airport experience ahead. 

In 2017, Arup began working with Delta, the largest carrier at LGA, on a complete redesign of a new $4 billion terminal at LGA. The project will consolidate Delta’s Terminals C and D into a single state-of-the-art facility featuring 37 gates across four concourses. A centralized departures and arrivals hall will simplify the check-in, security check and baggage claim touchpoints. 

The seminal shift will be digital. In order to create a world-class airport terminal today—one that delivers a superior customer experience, improves operations, cuts energy costs and reduces carbon emissions—terminal technology must be fully integrated. Arup’s comprehensive centralization of technology at the terminal will deliver a pioneering level of information access and smart operations for Delta. 

The new headhouse will be the first customer-facing expression of Arup’s comprehensive technological integration across every function of the terminal. As such, it is a new benchmark for airport terminals, where better customer experiences, operational efficiencies, and reduced climate impacts are possible.